档案工作理论与实践 2026 年第 1 期
Archives Work: Theory and Practice 总第 1 期
以人文关怀为桥，让档案服务“出圈”：
阿联酋国家图书馆与档案馆“世代之旅”实践及启示
林禹彤1 刘 潇2 杨 静2
(1. 江苏大学科技信息研究所，镇江 212013；2. 盐城师范学院历史与公共管理学院，盐城 224007)
【摘要】文章以阿联酋国家图书馆与档案馆参与的“世代之旅”项目为案例，分析人文关怀推动档案服务突破专业边界的实践路径。该项目的主要实践特色表现为：突破传统档案服务圈层，将档案服务融入社区发展场景；精准回应老年群体的精神文化需求，彰显档案服务的人文关怀；创新档案展示与叙事方式，促进公众的情感共鸣与价值认同。该项目对我国档案馆公共服务的启示在于：强化社会责任， 拓展档案公共服务边界；坚持以人为本，构建分众化人文服务体系；创新档案叙事与活化方式，增强服务吸引力与感染力；健全多元协同机制，推动档案服务深度“出圈”。
【关键词】档案人文关怀；档案馆服务；国外档案工作
【作者简介】林禹彤，江苏大学科技信息研究所，研究生，邮箱：linyutong730@163.com，主要研究方向为档案学基础理论、信息资源管理；刘潇，盐城师范学院历史与公共管理学院，本科生，主要研究方向为档案学基础理论；杨静（通信作者），盐城师范学院历史与公共管理学院，副教授，邮箱： morning_2012@163.com，主要研究方向为档案学基础理论、国外档案工作研究。
Humanistic Care as a Bridge to Broader Engagement in Archival Services: The UAE National
Library and Archives' Participation in the "Journey of Generations" Initiative and Its Implications
LIN Yutong1, LIU Xiao2, YANG Jing 2
（1.Institute of Science and Technology Information, Jiangsu University, Zhenjiang 212013
2.School of History and Public Administration, Yancheng Normal University, Yancheng 224007）
Abstract: This study takes the "Journey of Generations" initiative, in which the National Library and Archives of the United Arab Emirates participated, as a case study to examine how humanistic care enables archival services to move beyond traditional professional boundaries. The findings indicate that the program is characterized by three key practical features: breaking through the conventional boundaries of archival services and integrating them into community development settings; responding precisely to the spiritual and cultural needs of older adults and embodying humanistic care in archival services; and innovating archival exhibition and narrative approaches to foster emotional resonance and value recognition among the public. The program offers the following implications for public services in Chinese archival institutions: strengthening social responsibility and extending the boundaries of archival public services; adhering to a people-centered approach and developing a differentiated humanistic service system for diverse user groups; innovating archival narratives and methods of archival resource activation to enhance the appeal and emotional impact of archival services; and improving multi-stakeholder collaboration mechanisms to enable archival services to reach wider audiences and become more deeply integrated into society.
Keywords: Archival humanistic care; Archives service; International archival practices
